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WITHDRAWAL
AND RETURN
INFORMATION RIGHT OF WITHDRAWAL AND RETURN FOR DEFECT NON-CONFORMITY
Right of withdrawal

If for any reason you are not satisfied with your purchase, you can return the products within 14 days of receiving your order.
  HOW TO REQUEST A RETURN
If you want to make a return, follow these simple steps:

  • Download the return form, fill it in in its entirety, clearly indicating the order number and your personal details
  • After completing the return form in all its parts, send us the form by mail to infobike@pinarello.com
  • From now on, a member of our team will verify your data. If you have any questions about your return, you will be contacted by our Customer Service. Later, or if all the details of the return are sufficient and correct, you will receive an email authorizing the return
  • Prepare the package for the return, remember to insert the completed return form in the box Send your return to the following address:
    All Service
    Via Paris Bordone 12
    31056 Biancade (TV)
  • Keep the shipping receipt
  • We will inform you as soon as the shipment arrives at our warehouse. All details provided will be checked and if all correct we will refund the full amount of the specified items as soon as possible. We remind you that we will use the payment details of your order to carry out the refund. Return processing and refund can take between 2-5 business days. We will contact you if during the checkout of your return we notice that any of the items are missing or damaged.
  • When the return returns to our warehouse, we will issue the refund with the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.

RETURN FOR DAMAGED, DEFECTIVE OR WRONG ITEMS

If you have received a damaged, non-compliant, defective or incorrect product, you can request a refund for the item within 14 days of receiving the order. To request a refund, follow the instructions indicated in the previous paragraph - "Return Request" - indicating as specific reason "Product damaged, non-compliant or incorrectly sent" and attaching one or more images of the item in question, in which the defect is clearly visible.
Once the procedure has been completed, you will receive a confirmation email containing all the instructions for proceeding with the shipment. We reserve the right to proceed with the refund of the defective item only after having carried out the appropriate quality controls, to verify the effective non-conformity of the returned product. In the event that the non-conformity of the product is ascertained, we will issue the refund with the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer