1. LEGAL
WITHDRAWAL
If for
any reason you are not satisfied with your purchase, you can return the
Product/s within 14 (fourteen) days from the date of receipt of the Order
,
in compliance with the provisions of article 11 of the General Conditions of
Sale, according to the procedure described below.
1.
Download the Return Form and
fill it in in its entirety, clearly indicating the Order Number and your
personal data.
2.
After completing the Return Form in all its
parts, send it by e-mail to infobike@pinarello.com , together with the Order
Confirmation that was sent to you at the time of the Order.
3.
From now on, a member of the Pinarello team
will verify your data. If you have any questions about your return, you will be
contacted by our Customer Service. Later, or if all the details of the return
are sufficient and correct, you will receive an email authorizing the return.
4.
Prepare the package for the return and
remember to insert the completed Return Form in the box, together with the
Order Confirmation.
5. Send your return to the following address, within 7 (seven) days of receiving the email authorizing the return:
All Service Srl – Logistics
Via Paris Bordone
no. 12
31056 – Biancade (TV)
6. Keep the shipping
receipt.
7.
We will inform you as soon as the shipment
arrives at our warehouse. All the data provided will be verified and, if
everything is correct, we will refund the full amount of the specified Products
as soon as possible, using the same payment method used by you for the
purchase. We remind you that we will use the payment details of your order to
carry out the refund. Return processing and refund can take between 2 and 5
business days. We will contact you if during the verification of your return we
notice that one of the Products is missing or damaged.
2. RETURNS
FOR NON-CONFORMING PRODUCTS
If
you have received a non-compliant or defective Product, you can take advantage
of the remedies provided by the Consumer Code, better specified in article 9 of
the General Conditions of Sale.
We remind you that in any case the rights possibly attributed to
Consumers by any mandatory law in force in the State of habitual residence or domicile of the
latter are unaffected .
If you want to make a return for the above reasons, please follow these simple
steps:
1.
Download the Return Form for Defective
or Non-Conforming Product and fill it in in its entirety, clearly
indicating the Order Number and your personal data. Describe in detail the
defect and/or non-conformity of the Product you intend to return, also
specifying the remedy you wish to use , among those provided for by current
legislation and indicated therein.
2.
After filling in all parts of the Return Form
for Defective or Non-Conforming Product, send it by e-mail to infobike@pinarello.com . , together with the Order Confirmation
that was sent to you at the time of the Order and the photographic
documentation to support the dispute.
3.
From now on, the Pinarello team will verify
your data and proceed with the checks aimed at verifying the actual
non-compliance of the Product. If you have any questions about your return, you
will be contacted by our Customer Service. Subsequently, if all the details of
the return are sufficient and correct and if the controls have highlighted a
non-conformity of the Product, you will receive an email authorizing the
return.
4.
Prepare the package for the return and
remember to insert the completed Return Form for Defective or Non-Conforming
Product in the box, together with the Order Confirmation.
5.
Send your return to the following address,
within 7 (seven) days of receiving the email authorizing the return:
All Service Srl – Logistics
Via Paris Bordone
no. 12
31056 – Biancade (TV)
6.
Keep the shipping receipt.
7.
We will inform you as soon as the shipment
arrives at our warehouse. We will therefore carry out the appropriate quality
controls. If the non-conformity of the Product should be ascertained, we will
proceed with the remedy indicated by you in the Return Form for Defective or
Non-Conforming Product , where possible. In the event that it is
not possible to proceed with the remedy chosen by you, our Customer Service
will contact you at the e-mail address with which you sent the Return Form, in
order to agree on the most appropriate remedy.
