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Version updated on 24.11.2022
1. General Provisions

1.1. These general conditions of sale (hereinafter the " General Conditions of Sale ") govern the offer and sale (together with the documents below, including the Privacy Policy and the General Conditions of Use) of the "Pinarello ” ( the “ Products ” or , in the singular , the “ Product ”) on the e-commerce site (the “ Site ”).

1.2. In the event of changes to the General Conditions of Sale, the General Conditions of Sale published on the Website at the time the order proposal (hereinafter the " Order Proposal ") is sent by the Consumer ( as defined below).

1.3. The Consumer is required, before forwarding the Order Proposal, to read and accept these General Conditions of Sale, which can be saved and printed. Forwarding the Order Proposal implies full knowledge and express acceptance of both these General Conditions of Sale and what is indicated in the Order Proposal. For any legal information, please consult the sections:

Privacy Policy
Terms of Use
Cookie Policy


2.1. The seller of the Products is Cicli Pinarello Srl, with registered office in Viale della Repubblica 12 , Villorba (TV), fiscal code, VAT number and Treviso Company Register number 05994100963 ( the “ Seller ”).
2.2. The Seller is the owner of the rights to the domain name of the Site, of the logos and trademarks relating to the Products presented on the Site, as well as the copyright on the contents of the Site.
2.3. The distance selling service governed by these General Conditions of Sale is reserved exclusively for subjects, natural persons, over the age of 18, who act for purposes not related to their entrepreneurial, commercial, artisanal or professional activity (the " Consumers ", or , individually, the " Consumer "). If one or more sales are made to a person who cannot be qualified as a Consumer, these General Conditions of Sale will apply but, as an exception to the provisions of the same:

  • the purchaser will not be granted the right of withdrawal referred to in article 11 ;
  • the purchaser will not be able to benefit from the guarantee on the Products indicated in article 9 ;
  • the purchaser will not be granted any other safeguards, provided herein in favor of the Consumer, which reflect or comply with mandatory provisions of the law;
  • the sales contract concluded between the Seller and the buyer will be governed by Italian law, with the exclusion of the 1980 Vienna Convention.

2.4. Any communication from the Consumer connected and/or related to the purchase of the Products - including any reports, complaints, requests concerning the purchase and/or delivery of the Products, the exercise of the right of withdrawal - must be sent to the Seller at the contact details and according to the methods indicated on the Website and/or at the e-mail address .

3. Product characteristics

3.1. The information relating to the Products sold remotely through the Site is available, with the relative product codes, on the Site.
3. 2. The Products are sold with the characteristics described on the Site and according to the General Conditions of Sale published on the Site at the time the Consumer sends the Order Proposal .
3 .3. The prices, the Products for sale on the Site and/or their characteristics may be subject to change without notice. These changes only apply to Orders (as defined below) that have not yet been confirmed on the date of the change. In any case, before sending the Order Proposal , the Consumer is invited to check the final sale price.
3.4. The Site is structured with functions such as to allow the Consumer to access it and place the Order regardless of nationality and geographical location. The Consumer will have the right to receive the Products at a delivery address of his choice, provided that the address is located within a country among those indicated on the Site.

4. Methods of completing the contract

4 .1. The information referred to in these General Conditions of Sale and the details contained in the Site do not constitute an offer to the public, but a simple invitation to the Consumer to formulate an Order Proposal .
4.2. The Order Proposal is governed by these General Conditions of Sale , which form an integral part of the Order Proposal itself and which the Consumer is required to accept in full and without reservations. Before submitting the Order Proposal , the Consumer will in fact be asked to confirm that he has read and accepted the General Conditions of Sale , to print a copy and memorize its content or reproduce a copy for his own personal use.
4.3. All the information necessary for the correct compilation and sending of the Order Proposal is available in Italian, English .
4.4. After sending the Order Proposal, the Consumer will receive the order confirmation via e-mail (“ Order Confirmation ”).
4.5. The sales contract (hereinafter the " Contract ") will be considered concluded when the Consumer receives the Order Confirmation: from this moment on, the Order Proposal will be simply defined as the " Order ". Upon conclusion of the Contract , the Consumer will find in the Order Confirmation a link to the text of these General Conditions of Sale and the summary of the Order placed, including a detailed indication of the price, shipping costs and taxes applicable, and the description of the characteristics of the Product ordered. The Consumer's Order, the Seller's Order Confirmation and the applicable General Conditions of Sale will be filed electronically by the Seller in its computer systems and the Consumer may request a copy by e-mail from the Seller at the address .
4.6. It is understood that the Seller may not process the Orders and/or Order Proposals in cases where the Consumer does not give sufficient guarantees of solvency or in cases of incomplete or incorrect or truthful compilation, as well as in the event of unavailability ( even supervening, if occurring after the Order Confirmation) of the Products. In these cases, no later than 30 (thirty) working days from the day on which the Seller became aware of the above circumstances, the Seller will inform the Consumer via e-mail that the Contract has not been concluded and that the Order Proposal will not be followed up specifying the reasons. In this case, any amount already committed to the chosen means of payment will be released .

5. Product selection and purchase procedure

5 .1. The Products on the Site can be purchased by selecting the Products of interest to the Consumer and placing them in the appropriate virtual shopping cart. After selecting the Products, in order to purchase the Products placed in the cart, the Consumer will be invited to :

  • register on the Site, providing the requested data, or
  • to log in, if the Consumer is already registered , or
  • in the absence of registration, to provide their data in order to complete the Order and allow the completion of the contract .
5.2. If the data indicated in the Order Proposal are different from those provided during registration on the Site, the Consumer will be asked to confirm their data (by way of example but not limited to: name, surname, etc.), as well as the address where to deliver the selected Products, the billing address and, optionally, a telephone number where you can contact him for any communications relating to the purchase made. The Consumer will see a summary of the Order Proposal , the contents of which he can modify: therefore, the Consumer, after careful reading, must expressly approve these General Conditions of Sale , through the appropriate check-box present on the Site and finally, through the "Insert order" button, the Consumer will confirm his Order Proposal. The Consumer will also be asked to choose the shipping method and the payment method, among those available.
5.3 . If during the Product selection procedure on the Website the Consumer detects that the price of one or more of the Products he intends to select for the subsequent purchase is clearly lower than that normally applied, net of any discounts and/or promotions at that time in force, due to an obvious technical problem that occurred on the Site, please do not complete your Order Proposal and report the aforementioned technical error to the Seller's Customer Service by sending an e-mail to the e-mail address .

6. Delivery of goods and acceptance

6 .1. The Site indicates the availability of the Products and it is possible to consult the shipping times in the appropriate section . However , this information is to be considered purely indicative and not binding for the Seller.
6 .2 . The Seller undertakes to do everything within its power in order to respect the delivery times indicated on the Site and, in any case, to carry out the delivery within a maximum time of 30 (thirty) days starting from the day following that of sending of the Order Confirmation, unless a different term is indicated in the same Order Confirmation . In the event of non-execution of the Order by the Seller, due to the unavailability, even temporary, of the Product, the Seller will notify the Consumer in writing of said unavailability and will refund any sums already paid by the Consumer for payment of the Product .
6.3. If the Consumer has chosen the bank transfer as payment method, the delivery term will start from the receipt of the payment by the Seller.
6.4. The shipment of the Products ordered by the Consumer will take place in the manner selected by the Consumer, among those available and indicated on the Site at the time the Order Proposal is sent.
6.5 . The Consumer undertakes to check promptly and in the shortest possible time that the delivery includes all and only the Products purchased and to promptly inform the Seller of any defect of the Products received or of their discrepancy with respect to the Order placed, according to the procedure of referred to in the following article of these General Conditions of Sale; failing that, the Products will be considered accepted. If the packaging or casing of the Products ordered by the Consumer should reach its destination clearly damaged, the Consumer is invited to refuse delivery by the carrier/shipper or to accept delivery "with reserve".

7. Prices, shipping costs, taxes and fees

7 .1. The prices of the Products (“ Prices/o ”) and the shipping costs (“ Shipping Costs ”, together with the Prices, the “ Total Price ”) are those indicated on the Site and at the time the Order Proposal is transmitted. Prices and Shipping Costs are to be considered inclusive of packaging costs, VAT (if applicable) and any indirect taxes (if applicable ). In the event of exercising the right of withdrawal, the Shipping Costs that have already been paid by the Consumer are excluded from the refund .
7.2 . If the Products are to be delivered to a country not belonging to the European Union, the Total Price must be considered net of any customs duties and any other sales tax, which the Consumer hereby undertakes to pay, if due, in accordance with the provisions of the law of the country in which the Products will be delivered.
7.3 . The Consumer declares that the lack of knowledge of the costs, charges, duties, taxes and/or taxes referred to in the previous article 7.1., at the time of transmission of the Order Proposal to the Seller, cannot constitute grounds for termination of this Contract and that will not in any way charge the aforementioned charges to the Seller.

8. Methods of payment

8.1. The Seller accepts various payment methods. For further details, please refer to the appropriate section " Payment Conditions " on the Site.

9. Legal guarantee for non-conforming products

9.1. The Seller is responsible for any defect of the Products and for the non - compliance of the same with the Order placed, existing at the time of delivery of the Product, pursuant to and for the purposes of European Directive 771/2019/CE and Legislative Decree 06.09 .2005, no. 2006 (“ Consumer Code ”).
9.2. The duration of the guarantee is 2 (two) years from the time of delivery of the Product, unless this is in conflict with the prevailing mandatory rules of the country where the Consumer has his habitual residence or has elected his domicile.
9.2 . The application of any guarantee is excluded in the event of use or washing of the Product that does not comply with that of the Product and with the instructions/warnings in this regard provided by the Seller, or indicated in the reference illustrative documentation, tags or labels.
9.3. The Consumer has the duty to report any defects and non-conformities by sending the correctly completed form to the Customer Service at (click here to download the return form for defective products), with indication of the defect and/or non-compliance found, as well as the relative documentation indicated in the return form itself (at least 1 (one) photograph of the Product, the Order Confirmation sent by the Seller and/or the tax receipt). The direct action to enforce the defects not fraudulently concealed by the Seller is prescribed in any case within the term of 26 ( twenty -six ) months from the delivery of the Products to the Consumer.
9.4 . Following receipt of the form and related documentation, the Seller will evaluate the defects and non-conformities reported by the Consumer through its Customer Service and, after having carried out the quality checks aimed at verifying the actual non-conformity of the Product, will decide whether to authorize the return , providing the Consumer with a reply via e-mail to the address provided by the latter during the registration process on the Site [ or when placing the order ]. The authorization to return the Products will in no way constitute acknowledgment of defects or non-compliance, the existence of which must be ascertained after the return. The Products whose return has been authorized by the Seller must be returned by the Consumer, together with a copy of the return authorization notice, within 14 (fourteen) days of reporting the defect or non-compliance, to the following address:
All service
Via Paris Bordone 12
31056 Biancade (TV)

9.5. In the event that the lack of conformity of the Products purchased has been ascertained by the Seller , the Consumer will have the right to obtain, without additional costs, the restoration of conformity of the Product by the Seller, by means of repair or replacement, or alternative remedies in the cases expressly provided for by the Consumer Code . 9.6. If the Seller has undertaken to reimburse the Consumer for the price paid for the purchase of the Product , the reimbursement will be made, where possible, by the same means of payment used by the Consumer when purchasing the Product or by bank transfer. It will be the Consumer's responsibility to notify the Seller, again via e-mail at the address . the bank details to make the transfer in his favor and to ensure that the Seller is in a position to be able to return the amount due.

10. Liability for damage from defective products

10 .1. As regards any damage caused by defects in the Products, the provisions of the European Directive 85/374/EEC and of the Consumer Code apply .

11. Right of withdrawal

11.1. The Consumer will have the right to withdraw from any contract concluded pursuant to these General Conditions of Sale , without having to provide any reason and without any penalty, within the term of 14 (fourteen) days from the date on which (i) the Product or (ii) in the case of the purchase of several Products delivered separately with a single Order , the last Product has been delivered .
11 .2 . To exercise the right of withdrawal, the Consumer is required to inform Pinarello, before the expiry of the term referred to in the preceding point , of his decision by following the process described here, or refer to the specific section of the website "Withdrawal and Return Policy" :
Download the return form, fill it in in its entirety, clearly indicating the order number and your personal details After completing the return form in all its parts, send us the form by mail to
From now on, a member of our team will verify your data. If you have any questions about your return, you will be contacted by our Customer Service. Later, or if all the details of the return are sufficient and correct, you will receive an email authorizing the return
Prepare the package for the return, remember to insert the completed return form in the box Send your return to the following address:
All Service
Via Paris Bordone 12
31056 Biancade (TV)
Keep the shipping receipt
We will inform you as soon as the shipment arrives at our warehouse. All details provided will be checked and if all correct we will refund the full amount of the specified items as soon as possible. We remind you that we will use the payment details of your order to carry out the refund. Return processing and refund can take between 2-5 business days. We will contact you if during the checkout of your return we notice that any of the items are missing or damaged. When the return returns to our warehouse, we will issue the refund with the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.
11 .3 . Following the provisions of article 10.2 above, the Consumer will receive an e -mail confirming the withdrawal, containing, in the event that he has already received the ordered Product in the meantime, the return form to be included in the package, complete with instructions to proceed with the return of the Product , to be sent within and no later than the following 14 (fourteen) days to:

All Service
Via Paris Bordone 12
31056 Biancade (TV)
The direct risks and costs of returning the goods, as well as proof of the latter , will be borne by the Consumer.
11.4. In the event of withdrawal, the Consumer will be reimbursed for the payments he has made, including delivery costs (with the exception of the additional costs deriving from the possible choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and , in any case, no later than 14 (fourteen) days from the exercise of the withdrawal. These refunds will be made using the same means of payment used by the Consumer for the initial transaction. The refund may be suspended until receipt of the goods or until the Consumer demonstrates that he has returned the goods, whichever comes first.
11.5. The Consumer is responsible for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (for example with signs of wear, abrasion, nicks, scratches, deformations, etc.), not complete with all their elements and accessories (including the labels and tags unchanged and attached to the product) , not accompanied by the attached instructions/notes/manuals, by the original packaging and by the guarantee certificate, where present, the Consumer will be liable for the decrease in the value of the asset, and will be entitled to a refund of the amount equal to the residual value of the Product . To this end, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary to establish their nature, characteristics and functioning and to cover the original wrapping of the Products with other protective packaging that preserves their integrity and protect it during transport also from writing or labels.

12 . Intellectual Property Rights

12 .1. The Consumer declares to be informed that all brands and names, as well as any distinctive sign, denomination, image, photograph, written or graphic text used on the Site or relating to the Products are and remain the exclusive property of the Seller and/or its assignees, without the Consumer deriving any right over the same from access to the Site and/or from the purchase of the Products.
12 .2. The contents of the Site may not be reproduced, either wholly or partially, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of the Seller .

13. Privacy

13.1. All the Consumer's personal data will be treated in a strictly confidential manner in compliance with current legislation on the protection of personal data. For detailed information on the methods of processing personal data, the Consumer is invited to consult the Privacy Policy published on the Site.

14. Security

14 .1. Although the Seller adopts measures aimed at protecting the personal data of Consumers against their possible loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the Internet, the Seller does not can guarantee that the information or data displayed by the Consumer on the Site, even after the Consumer has authenticated (login), are not accessible or viewable by unauthorized third parties.
14 .2. With regard to payment data, the Seller adopts technological systems capable of guaranteeing the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web .

15 . Contacts

15.1. For any information request, please contact the following addresses:
Pinarello Customer Service
Avenue of the Republic n. 12
Villorba (TV)

16 . Applicable law, conciliation attempt and competent court

16 .1 . Each sales contract concluded between the Seller and the Consumers pursuant to these General Conditions of Sale will be governed and interpreted in accordance with Italian law and in particular by the Consumer Code , with specific reference to the legislation on distance contracts and by the Legislative Decree 09.04. 2003 no. 70 on aspects concerning electronic commerce. In any case, the rights possibly attributed to Consumers by any mandatory law in force in the State of habitual residence of the latter will remain unaffected.
16.2. For any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the court of the place in which the Consumer resides or has elected domicile will be competent.
16.3. Pursuant to art. 141-sexies, paragraph 3 of the Consumer Code, the Seller informs the Consumer that, in the event that he has presented a complaint to the Seller, following which it has not been possible to find a negotiating solution, the Seller will provide the information in regarding the Alternative Dispute Resolution bodies for the out-of-court settlement of disputes relating to the obligations deriving from a contract concluded with the Consumer on the basis of these General Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis et seq. Consumer Code).
16.4 . The Seller also informs the Consumer that a European platform for the online resolution of consumer disputes has been set up (the “ European ODR Platform ”). The European ODR Platform can be consulted at the following address ; through the European ODR Platform, the Consumer will be able to consult the list of ADR bodies, find the link to the site of each of them and start an online resolution procedure for the dispute in which he is involved. The Seller's e-mail address to be indicated on the European ODR Platform is the following:

Modification and update

17.1. These General Conditions of Sale may be modified at any time. The Consumer will be asked to accept only the General Conditions of Sale in force at the time the Order Proposal is sent. The new versions of the General Conditions of Sale will be effective from the date of publication of the same on the Site and in relation to the Order Proposals presented after that date.