Here you can find a list of frequently asked questions and the relative replies!
If you have further doubts or you need more assistance, please contact us here:
Around the world, online and in not official markets, it's possible to purchase fake Pinarello frames. For people who don't faces often with our products, it's not simple to detect a fake frame.
It's risky to buy a fake frame for the following reasons:
1. it's not safety for you run on bikes that are not tested
2. it's illegal purchase counterfeit products, as for the seller as for the buyer
Our first suggestion in order to avoid to purchase fake frames/bikes is contacting one of our Pinarello dealer in your area.
You can find the closest to you using our Store Locator.
If you want to purchase a bike in private form, you have to check the authenticity by contacting us via the CONTACT US page in the support section and please don't forget to attach the following pictures:
1. Photo of the frame serial number (shown below the bottom bracket)
2. Picture of the bike / frame right side
3. Picture of the bike / frame left side
4. Photo of the bottom bracket
5. Headset area photo
6. Fork photo
With these elements, we are going to answer to you ASAP. Other suggestion is to ask for the original purchase proof from the seller.
Thank you for your interest. To purchase our product you have to contact an authorized Pinarello dealer near you. Please use the interactive map available at the following link to find the closest to your location: Store Locator | Pinarello Global
All Pinarello bikes are engineered to guarantee you the best riding pleasure and safety.
Each bike has also an intended use and it is designed and tested to support a maximum rider weight.
Please always refer to the following categories:
When purchasing a bike always remember to check rider weight limit for components as the declared maximum weights for particular parts may be different from the aforementioned limits. Please always refer to the corresponding manual for detailed information.